Shipping policy
Shipping & Delivery
At TechneSpark, we are committed to getting your new headphones, keyboards, and game controllers to you efficiently and securely. This policy outlines our standard shipping procedures.
Shipping Method & Processing
We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipment confirmation email with tracking information once your order leaves our warehouse.
Shipping Destinations & Timelines
We ship to most international destinations. Delivery times for Standard Shipping vary by location:
- Domestic (U.S.): 5-8 business days.
- International: 10-20 business days.
Please note these are estimates, and delivery may be affected by factors beyond our control, such as customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your items and the destination address. There is currently no minimum order value for free shipping. The final shipping fee will be displayed clearly before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days of placing your order, please contact us.
Address Accuracy
Please ensure your shipping address is complete and accurate at the time of order placement. TechneSpark is not responsible for packages lost or delayed due to incorrect addresses provided by the customer. If you need to correct an address, please contact us immediately at [email protected]. Changes are only possible if the order has not yet entered the shipping process.
Customs, Duties, and Taxes
For international orders, the recipient is responsible for any applicable customs duties, import taxes, or brokerage fees levied by the destination country. These charges are not included in the item price or shipping cost paid to TechneSpark. We cannot predict or control these fees, and they are determined by your local customs authority.
Damaged or Lost Packages
If your package arrives damaged, please refuse delivery if possible and contact us promptly. For any lost package inquiries, please reach out to us after the estimated delivery window has passed. We will work with the carrier to resolve the issue. Please contact our support team at [email protected] for assistance with any shipping problems.